Technical Support

getskilled.com is dedicated to helping individuals, businesses and non-profit organizations get the most out of their training dollars, delivering high-quality educational content — anytime, anywhere. So what does that really mean?

It means we're committed to helping you where it counts the most — with the right tools at your fingertips, 24 hours a day.

Questions?
Most presales questions can best be answered within our Website. To quickly find those answers, try our Site Map or Search our Site links. Most technical questions can be answered by reviewing our most Frequently Asked Questions, below.

If you still have an unanswered question after viewing these resources, please contact the MindLeaders' Technical Support staff.

Frequently Asked Questions

How do I take a course?

Navigator versions 4.51 through 4.7x or Microsoft Internet Explorer 4.01 service pack 2 (sp2) and higher (Microsoft Internet Explorer 5.0 and higher is recommended), go to Member Login and click the "Course Login" link on the page. Please bookmark this location in your browser.

What modem speed is recommended for these courses?

The courses play through 28.8 KB modems, although 56 KB is preferred. Of course, play is faster as modem speeds increase. Our courses are designed for highly efficient, real-time presentation with an average page size under 20 K.

Can I bookmark the last page accessed so I can return directly to it the next time?

Yes, you can bookmark.

The courses use a global bookmark to mark the last page accessed. This happens automatically when you click the Exit button in the toolbar. The next time you access that course, you will be taken to the bookmarked location. This global bookmarking feature works from any computer.

How do I see my scores?

Both Skill Assessment scores and Course scores are available through the "View My Scores" page accessed from the "Course Tools" feature tab.

What can I do to improve my scores?

Once you have completed a unit, go back and re-answer every question in that unit. If you answer more questions correctly, an improved score for that unit will be recorded.

What do I need to do to get full course completion credit?

To get full credit for a course, you must answer every "Think About It" question. You get credit for completing a unit when you answer every question in that unit. The course is completed when you have answered all questions in each unit.

What happens if I forget my password?

To obtain password assistance, click Forgot My Password in the Course Login window. Once submitted, you will receive an e-mail with your correct password. If you have not submitted your email address, please contact Technical Support.

After clicking the Do It button while taking a Course from the Internet, I am taken to a white page with an Authorware Web Player link. Why?

Authorware Web Player (formerly Shockwave Authorware) is a plug-in that expands the functionality of the browser. Some courses make limited use of Authorware Web Player in order to more closely simulate the actual application. These product simulations are optional, so you don't have to download this plug-in. If you decide to run the simulations, download Authorware Web Player by clicking the Authorware Web Player link on the white page. Follow the instructions for downloading and installing the version of Authorware Web Player appropriate for your version of Windows.

When attempting to run a simulation, I get the following Authorware error stating: "Function ReadExtFile on local files not allowed in non-trusting mode." What should I do?

Go to http://www.mindleaders.com/dpec/shared/awsecure/awsecure.htm and follow the steps for Setting Authorware Web Player Security.

After clicking the Done button to answer a question while taking a Course from a web server or the Internet, I was taken back to the Login page? Why?

At the beginning of each training session, you must start by going to Member Login and clicking the "Course Login" link on the left side of the screen to enter your userid and password. The questions will not work if this Login page is bypassed.

After entering my User ID and Password at the Course Login page, I click the Submit button, but nothing happens. What should I do?

This appears to be a browser configuration issue. It is necessary for JavaScript or ActiveX Scripts to be enabled. Also, the courses open in a second browser window. Check your taskbar for another instance of your browser.

I'm trying to review the course, but part of the screen is missing or I have to scroll on most pages. How can I prevent this?

Change your screen resolution in the control panel to 800 x 600, if possible. You can also turn off the browser toolbars to provide more viewing space. If you use a 640 x 480 screen resolution, you will need to scroll on some pages.

I'd like to report an error in one of the courses. Who should I contact?

Please contact our Technical Support staff, who are available, Monday through Friday, 8:00 AM - 8:00 PM EST, by completing our online Technical Support request form.